ECCSolar’s priority is the health and safety of our customers and employees. We are committed to reducing the risk of COVID-19 while still enabling people to go solar, which provides certainty and safety for families during this uncertain time. There is no doubt that our normal routines and habits have become dramatically altered since the surfacing of the COVID-19 virus. ECCSolar would like to inform our customers that all locations and offices will remain open for phone calls and emails but closed to walk-ins. Installations are continuing and products are available to install.
Phone and Video Sales Consultations:
While we expect most customers may prefer in-home consultations, our sales team can conduct virtual home consultations for customers utilizing video-conferencing technology. Should you prefer these options, please let us know.
Similar to our solar consultations, we are utilizing drone technology to complete rooftop surveys where possible. These tools and processes allow us to keep your project moving without needing regular in-person meetings and reviews. We manage everything for you in the background.
Here are some of the precautions we are committing to:
- Ensuring our employees are healthy and not coming to work if they are sick.
- Training employees to follow best practices from public health and government authorities to reduce the risk of potential exposure, including guidelines on handwashing, device cleaning & sanitation, social distancing, and understanding and recognizing signs of symptoms.
- Securing our workspaces. This includes increasing the frequency of vehicle and office cleaning and sanitizing, and following the best practice recommendations provided by the Centers for Disease Control and Prevention and the World Health Organization.
- Suspending all non-critical business travel.